New Users:

How do I contact you if I have a question?

Please see our Contact Us page. If you have registered please be sure to provide the e-mail address associated with your ubidugive.com account and a listing number if you are inquiring about a specific auction.

I am new to the uBidugive Site: Where do I start?

Everyone is invited to browse or Search through our auction categories and listings for items on uBidugive site. If you see something you would like to bid on you must first register by creating a uBidugive site account, if you do not already have one. Don't worry! Account creation is free and easy!

The Login or Register page will ask you to enter an e-mail address, password, and address. Your registration will create your uBidugive Site account which can be used to bid on auctions as it will also allow you to access information about your subscriptions and other personalized content.

What is the uBidugive Site Privacy Policy?

The uBidugive site is fully committed to protecting your right to privacy within our on-line auction community. The uBidugive site expects all members to respect and protect the privacy of others. The release of any members' personal information for reasons other than those specifically provided for within the uBidugive site Privacy Policy is prohibited. Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

Registration:

May I browse listings without creating a uBidugive Site account?

You may browse as much as you'd like without signing up.

How do I create a uBidugive Site account?

It takes just a few minutes. To complete the process, you will need to provide us with your E-mail Address and date of birth, and create a password.

You can change your user-specific Password at any time by editing your User Information in My Account. You may Register now.

I have an uBid.com account. Can I use my existing username and password from uBid.com on uBidugive.com website?

No. You will need to sign up for ubidugive.com separately as your information does not transfer from the ubid.com.

Why did my screen "refresh" after I submitted my registration information?

Your cookies have probably been disabled! Cookies are enabled through menu options in your internet browser. If your cookies are disabled, you may not be able to access some features of this site.

Below are directions on how to enable cookies on the most popular browsers supported by the uBidugive site:

1. Internet Explorer Version 9
1. Click on the Tools menu and select Internet Options
2. In the Privacy tab, the bar on the right slides up or down, setting the cookie level
3. Configure your browser to accept cookies, at your preferred level
2. Firefox (PC)
1. Click on the Tools menu
2. Select Options
3. Click the Privacy tab
4. Check "Accept cookies from sites"
5. Click OK
3. Firefox (Mac)
1. Pull down the Firefox menu and select Preferences
2. Click the Privacy tab
3. Check the "Accept cookies from sites" box
4. Safari (Mac)
1. Pull down the Safari menu and select Preferences
2. Select the Security tab
3. Configure your browser to accept cookies, at your preferred level.
5. Safari (PC)
1. Pull down the Edit menu and select Preferences
2. Select the Security tab
3. Configure your browser to accept cookies, at your preferred level.
6. Chrome
1. Click on the Tools menu and select Options
2. Choose the Under the Hood tab
3. Configure your browser to allow cookies, at your preferred level.

DISCLAIMER REGARDING CHANGING YOU COMPUTER'S CONFIGURATION

Any change you make to your configurations is at your own risk. In no event shall uBidugive.com or any other uBidugive entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

Do I have to enter my credit card information when I Register?

The registration process does not require you to enter your credit card information. You will be prompted for this information before you place a bid for an item. You may also go to Account to enter your credit card information at any time.

Why can't I have a PO Box as my Mailing Address?

Auction items cannot be delivered to P.O. Boxes. We require a street delivery address to ensure your items reach you.

What do I do if I have forgotten my password?

If you forget your uBidugive account password, click on the Login/Register button at the top of most uBidugive site pages. Then click on the Forgot Your Password? link. On the following page, enter the email address associated with your uBidugive site account. Check your email for instructions on how to reset your password. Use this new password to log in to uBidugive site. After logging in, we recommend changing your password.

Why do I need to register with the uBidugive Site?

By registering with the uBidugive Site, you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you regarding your uBidugive Site purchases.

What does it cost to register?

There is no cost to register on the uBidugive Site.

Do I have to buy anything after I register?

No. Registered users are not obligated to buy anything on the uBidugive Site.

Can I update my registration information?

uBidugive Site members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for uBidugive Site members.

If your contact or payment card information changes, simply update it from the Account section.

What is my Watch List?

You can use the uBidugive Site's Watch List feature to keep track of the items you're not yet ready to bid on, but want to monitor closely so you can bid on them when you are ready.

On each auction listing page there is a link called Add to Watch List. Click on that link to add an item of interest to your Watch List.

You can review the full list of items you're Watching at anytime by following the Watch List link from your Account page.

Bidding:

How can I submit a Bid?

After you review the Listing Information for the item that interests you, click on Place Bid and follow the directions to enter and confirm your bid. Please Note: Although you may already have an account registered with UBidugive.com, you must also update your profile within your uBidugive account in order to place a bid.

We accept bids submitted via our website, whether accessed via a computer or wireless device on the WAP version of the Auction site.

Is there a charge to place bids?

No. Browsing and bidding for merchandise on ubidugive.com is free. You are not obligated to buy anything on the uBidugive site after you have registered. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered member.

Do I need to use a credit card to bid?

Yes. To ensure fair bidding, a valid MasterCard, Visa, American Express, or Discover credit card will be required to place a bid. Your credit card information is required only for the first time you place a bid on uBidugive site. A $4 authorization will be made on the credit card for validity, but you will never be charged for this amount. Additional bids will not require credit card verification; however, be sure that your payment card information is up to date to ensure that your winning bid can be processed without delay. In order to successfully pay for your auction items, the billing address for your credit card must match the billing address entered for your uBidugive account. If the billing addresses do not match, the transaction may fail at the close of the auction and the order will go unpaid.

If you need to update your credit card information, you can do so at anytime from the section called Update Credit Card Info within the Account section.

I have confirmed my bid, but it tells me it is invalid. why?

There are two reasons why a bid may be considered invalid:

1. You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers and decimal points, i.e. 45.00 Do not enter any dollar signs ($) or commas (,) into the Bid Amount field.
2. Your bid amount is less than the "Next Bid" value. Make sure that your bid is equal to or greater than the current "Next Bid" value shown on the listing page.

Is my Bid amount visible to others?

Yes. Your bid and your username will be visible to others.

How will I know if my bid is no longer a winning bid?

We will send you an e-mail when your bid is no longer a winning bid. However, there can be unpredictable delays in e-mail transmission. We suggest that your regularly visit ubidugive.com to check your "Bid Status" in Account.

Do all auctions close at exactly the scheduled closing time?

uBidugive site's Overtime feature works together with "Maximum Bid" to ensure that bidders will always have a chance to challenge bids placed in the final minutes of an auction. When indicated on a listing page by the "Or Later" link, if a bid is placed during the last 5 minutes of an Open or Reserve Price auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. You will have to refresh the listing page to get the most updated bid information for each individual listing. The auction will close once all bidding activity has stopped for a period of 5 minutes.

What is uBidugive site' Overtime?

uBidugive site's Overtime feature works to ensure that bidders will always have a chance to challenge bids placed in the final seconds. When indicated on a listing page, if a bid is placed during the last 5 minutes of an auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 5 minutes. You will have to refresh the listing page to get the most updated bid information for each individual listing.

Can I retract a confirmed Bid?

Confirmed bids may only be retracted under special circumstances and require that you submit a formal request to retract, as described below.

Once you have submitted your confirmed bid, it can only be retracted under the following circumstances.

• You made a typographical error when placing a bid amount.
• You submitted your valid bid retraction more than 24 hours before the auction closes.
• New item information added by the seller changed your understanding of the item for which your bid was placed.
• You cannot reach the seller via e-mail, or your question to the seller is returned as undeliverable.

When placing a bid you are required to confirm that you are 18 years of age or older. We will not honor bid retraction requests because a person under 18 years of age placed the bid in error. You will be held responsible for the transaction and payment.

To make a formal request to retract a confirmed bid, you must contact Customer Service. Please include the item listing number and the reason for the retraction. No bid retraction requests received less than 24 hours before an auction closes will not be processed regardless of the explanation. All bid retraction requests received without a valid explanation will be denied. Bidders who retract their bids may not place new bids on that item unless you made a typographical error when placing a Bid amount. All bid retraction requests will be accepted or rejected the uBidugive site's sole discretion.

What is an Open Auction?

In an Open Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. There is no reserve price in an Open auction. The seller must sell the item to the highest bidder. Bidding can start as low as the Opening Value (minimum price or starting amount) of the auction.

Once the auction closes, email notification providing contact information is sent to the buyer and seller automatically so that arrangements for payment and shipment of the item can be determined.

How can I view all bids I've submitted?

Go to Account and select Bid Status. From here you can view all live auctions (winning or losing) in which a bid has been placed, as well as closed auctions that you have won.

Where can I monitor my bidding activity?

You can monitor all of your bidding activity from within the Bid Status section of your Account.

After The Auction:

How do I find out if an auction has ended?

You can locate an auction you have bid on in 'Bid Status' under the Account section on the uBidugive site, or by entering the listing number, if known, from the Search page.

How will I know if I win?

We will notify you by email if you win; although you are responsible for determining if you have won by visiting the site and checking the status of your bid in My Account.

What happens if I win an auction?

If you are the winning bidder when an auction closes, uBidugive site will send you email notification telling you that you have won the item(s).

You are responsible for returning to the uBidugive website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from the Bid Status in the Account section of the website. As a winning bidder, the primary payment card you have on file will be automatically charged the amount of your winning Bid plus any shipping, handling, and applicable taxes.

I won an auction but my item has not been delivered within the designated shipping window, what do I do?

Please send an email to Customer Service with the item listing number and any additional information you have regarding the order and request the shipping status.

Below are some common reasons for auction items not being delivered or shipped on time:

Invalid Credit Card. Please verify your credit card information by visiting your Auction Account. If your card number is no longer valid or the expiration date has passed please login to your uBidugive account and re-enter your credit card information by following the instructions below:

• Select "Account" on the uBidugive home page
• Scroll down and select "Payments"
• Select "Checkout" and re-enter your credit card/billing information
• Confirm Payment

Please Note: In order to successfully checkout for your auction items, the billing address for your credit card must match the billing address entered for your uBidugive account. If the billing addresses do not match, the transaction may fail at the close of the auction and the order will go unpaid. We cannot guarantee item availability if your card failed to clear after the auction close date.

If you have designated a P.O. Box in your shipping preferences this could be the reason for the delay as most carriers used by uBidugive site and its partners do not deliver to P.O. Boxes.